Last week, Amazon promised to “put it right” for every PlayStation 5 customer who did not receive the console they’d paid for, after many received alternative items or simply nothing at all.
Now, mid-week, we’ve checked in with some of those affected to see how things are going, and if Amazon has kept its word.
In short, no one I spoke to had seen their fortunes dramatically reversed. None of the consoles which customers believe were stolen have suddenly materialised, and there’s no new PS5 stock on Amazon to try and order a replacement.
Everyone I spoke to has now been given a refund, though some are still waiting for the money to actually appear. Most have also been offered a small amount in the form of Amazon gift vouchers – generally around £10, though up to £50 in some cases, and £150 in a couple of examples.